Refund policy

Final Sale for Scent Preference or Change of Mind

Due to the hygienic and personal nature of our fragrance products (attars), all purchases are final sale for scent preference or change of mind. We do not offer returns, exchanges, or refunds for those reasons. Wrong, damaged, or undelivered items are handled separately, as described below.

Damaged or Incorrect Items

Please inspect your order on delivery. If your item arrives damaged in transit or you receive the wrong product, contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and its original packaging
  • A brief description of the issue

You can choose a full refund for the affected item or a free replacement. We cover any return or replacement shipping costs.

Lost or Undelivered Orders

Every order ships with tracking. If your tracking shows no delivery 30 days after your order date, contact us and we will investigate with the carrier and offer a replacement or refund.

Order Cancellations

You can cancel an order before it ships, which is usually within 1–2 business days of payment. Contact us as soon as possible. Once an order has shipped, it cannot be cancelled.

Refund Processing

Approved refunds go back to your original payment method. Please allow 5–10 business days for the refund to appear.

How to Reach Us

This policy applies to orders shipped within Canada and the United States.